PRESS RELEASE
February 18, 2026
FOR IMMEDIATE RELEASE
Media Contact: Donna Anderson
Phone: 330-650-2100
Email: danderson@laurellake.org
Laurel Lake Retirement Community Receives 2026 Customer Experience Award from Activated Insights
HUDSON, OH – Laurel Lake Retirement Community is excited to announce that we have received the 2026 Customer Experience Award from Activated Insights, a leading satisfaction management firm for senior living communities and long term care facilities across North America.
In fact, Laurel Lake received Customer Experience Awards for all three levels of care – Independent Living, Greenwood Assisted Living, and Crown Center Skilled Nursing – within its 150-acre campus. This recognizes Laurel Lake’s outstanding performance in Customer Experience for 2025 and solidifies our position in the top echelon of care providers nationwide.
“It is our pleasure to congratulate Laurel Lake for their well-deserved achievement in winning the Customer Experience Award,” says Bud Meadows, Chief Executive Officer of Activated Insights. “It’s wonderful to see the hard work that Laurel Lake is putting in to provide high-quality care—their effort isn’t going unnoticed. This award allows them to provide proof of quality to potential new clients and caregivers.”
Qualifying for the Customer Experience Award signifies that Laurel Lake has consistently ranked within the top 15% of care providers across the nation over the past 12 months. This achievement underscores our unwavering commitment to delivering exceptional experiences to residents and their families.
“It is an honor to have achieved this award,” expressed Tony Berardi, Laurel Lake’s CEO. “The results are a reflection of the caring and dedicated staff Laurel Lake has.”
Throughout the year 2025, Laurel Lake engaged residents and their families in monthly telephone interviews. These conversations included open-ended questions and ratings across various categories. Laurel Lake used this feedback to drive continuous improvement in their care.
“We’re especially excited that the all-encompassing survey touches every neighborhood, demonstrating excellence throughout our entire continuum of care,” added Donna Anderson, Laurel Lake’s Marketing Director.
To find out more about Laurel Lake’s commitment to excellence, please visit www.laurellake.org or call 330-650-2100.
About Laurel Lake Retirement Community
Established in 1989, Laurel Lake Retirement Community is a not-for-profit continuing care retirement community (CCRC) offering multiple home styles within 150 scenic acres in historic Hudson, Ohio. Located just one mile from Route 8 and the I-80 Ohio Turnpike and 4 miles from the Cuyahoga Valley National Park, Laurel Lake offers easy access to the world-class cultural and medical centers of Cleveland and Akron.
Laurel Lake offers a full range of lifestyle options include independent living in 208 apartments and 66 villas; 61 assisted living apartments in Greenwood; and licensed skilled nursing and rehabilitation in the 75-bed Crown Center.
Campus amenities include three on-site restaurants, a fitness & aquatic center, art studio, library, salon, gift shop/convenience store, woodworking & hobby shop, chapel, a medical clinic and therapy center. Outdoor recreational spaces include sheltered courtyards and gardens, three stocked fishing lakes, walking paths, a 3-hole practice golf course, woodlands and protected wetlands.
About Activated Insights
Activated Insights, a Cressey & Company–backed firm, is a leading experience management and workforce enablement platform partnering with more than 16,000+ long-term and post-acute care providers across North America. The company helps organizations optimize every interaction with employees and those they serve through data-driven training, recruitment, retention, and experience management solutions. To learn more, visit ActivatedInsights.com.